市场管理质监总局:依规维护保养顾客合法权利

中国日报双语新闻 阅读:10167 2021-04-23 09:01:23

近日,特斯拉车主上海车展消费者维权一事不断发醇。21日深更半夜,市场管理质监总局、中国消费者协会陆续就特斯拉汽车消费者维权事情作出回复。

The central authorities have called on Tesla to respect Chinese consumers and comply with local laws and regulations, following the electronic vehicle maker's belated apology for its attitude toward customer complaints.

▌市场管理质监总局:依规维护保养顾客合法权利

据市场管理质监总局网址信息,近日,上海车展上特斯拉车主消费者维权引起普遍关心,市场管理质监总局十分重视,已责令河南、上海等地销售市场监管单位依规维护保养顾客合法权利。另外,注重公司要进一步执行产品质量监督责任,为顾客出示高品质安全性的商品和服务项目。

The State Administration for Market Regulation said on Wednesday that it attaches great importance to the incident and has instructed the related market supervision departments to protect the legitimate rights and interests of consumers in accordance with the law.

Companies ought to resolutely fulfill their responsibilities in ensuring quality safety and provide consumers with premium and safe products and services, said the administration.

▌中国消费者协会:重视顾客是主要前提条件

中国消费者协会21日表明,近日,相关特斯拉汽车消费者维权事情引起强烈反响。中国消费者协会对于此事高宽比关心。中国消费者协会觉得:

企业运营的主要前提条件是重视顾客。应对顾客的举报,公司要用心聆听,真心实意商议,给顾客有效的表述和合理解决方法。做为车辆经营者,公司把握有关数据信息,理应运用专业技能严苛自纠自查,技术性优点不可变成解决困难的阻拦。

Respecting consumers rights is the most important prerequisite for companies' operations, the China Consumer Association (CCA) said on Wednesday.

The CCA also mentioned that businesses need to pay attention to consumers' complaints, initiate proper investigations and present consumers with reasonable explanations and effective solutions, urging carmakers to use their professional knowledge for strict self-inspections.

彩色图库:上游新闻

公司理应依规贯彻落实产品品质义务,采用强有力对策维护顾客安全性利益。公司有责任取出直接证据证实安全产品、取出对策提高商品和服务水平、取出诚心处理牵涉到的顾客需求。

顾客因购买、应用产品或是接纳服务项目遭受人身安全、资产危害的,具有依规得到 赔付的支配权。在我国法律法规为消费者维权出示了调解、协商、诉讼、起诉等多种多样方式。顾客认为支配权理应依规开展,客观消费者维权,防止过激行为。

Technological advantages shouldn't be roadblocks to problem solving, the CCA stressed, adding that consumers ought to defend their rights in accordance with the law and avoid aggressive behaviors.

中国消费者协会期待涉嫌公司紧密配合调研,积极给出的数据和材料,妥善处置消費纠纷案件,进一步维护顾客合法权利。

▌郑东新区销售市场监督管理局:

勒令特斯拉汽车出示安全事故前三十分钟驾驶数据信息

4月21日,对于特斯拉车主上海车展消费者维权一事,河南郑州郑东新区销售市场监督管理局回复:勒令特斯拉电动车销售(郑州市)有限责任公司没有理由向陈女士出示此车产生安全事故前三十分钟详细驾驶数据信息。

Earlier on Wednesday, the market regulator in Zhengdong New District of Zhengzhou, Central China's Henan province ordered Tesla's Zhengzhou sales firm to provide unconditionally all driving data for the 30 minutes prior to the crash of one of its vehicles.

▌特斯拉汽车再回复:将出示车子原始记录

21日深更半夜,特斯拉汽车官博再度回复称,21日中午,特斯拉汽车已积极与郑州销售市场监督管理局联络并报告有关状况,特斯拉汽车想要全力以赴相互配合,出示案发前三十分钟的车子原始记录给第三方鉴定中心或政府部门特定的技术性监督机构或是顾客自己。

另外恳求郑州市场监管局特定权威性的、有资质证书的第三方检测鉴定中心,进行检验评定工作中,早日复原实情。

Tesla responded around midnight in a statement on its official Sina Weibo account that it actively contacted the market regulator in Zhengzhou and reported the situation to the regulator on Wednesday afternoon.

Tesla said it is willing to fully cooperate and provide the requested driving data to third-party testing institutions, government-assigned technology regulatory agencies or the consumers. It also pleaded for the Zhengzhou market regulator to assign prestigious and qualified third-party testing facilities to begin the assessment process and restore the truth as soon as possible.

特斯拉中国总公司 彩色图库:CFP

特斯拉汽车称,大家担负评定造成的所有花费。另外大家服务承诺,不管检验結果怎样,大家都接纳。

Tesla pledged to cover all the expenses for the assessment and will accept the judgment in spite of the results.

编写:左卓

来源于:环球时报社评 我国日报 市场管理质监总局网址 中国消费者协会网址

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